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The Difference Between An Admin VA, A Sales VA, And A Marketing VA

BY: Marjulyn Mardo
POSTED April 17, 2025 IN
General

Not all virtual assistants are built for the same job—and that’s a good thing.

As a business owner, you’ve probably realized that delegation isn’t just about taking things off your plate. It’s about getting the right things done by the right people. That’s where virtual assistants with specialized roles come in.

At Katuva, we often hear:

“I think I need a VA—but I’m not sure what kind.”
It’s a smart question to ask. Because hiring a generalist for a specialist’s job usually leads to frustration, not freedom.

Here’s a quick way to think about it:

  • Admin VAs keep your operations running smoothly.

  • Sales VAs drive your leads and conversions.

  • Marketing VAs grow your brand and visibility.

Each one supports a different part of your business engine. When you match the right VA to the right need, things click.

In this article, we’ll break down what each type of VA does, when you need them, and how they work together to help you scale faster—with less stress.

What Is an Admin VA?

Your Behind-the-Scenes MVP

Admin VAs are the foundation of daily business operations. They’re not flashy—but they’re essential.

These are the VAs who keep your business organized, your inbox sane, and your calendar from turning into chaos. Think of them as remote executive assistants with digital superpowers.

What They Do:

  • Inbox triage and email follow-ups

  • Calendar and appointment management

  • CRM updates and data entry

  • Document prep (contracts, reports, SOPs)

  • File and cloud organization

  • Travel booking or light personal tasks

When You Need One:

  • You’re spending too much time on repetitive admin work

  • You’re missing emails, double-booking, or constantly behind

  • You want to offload $10/hour tasks so you can focus on $100/hour decisions

A strong Admin VA gives you back your time—and peace of mind.

How We Train Admin VAs at Katuva

All Admin VAs go through our VA Ignite Program, which trains them in key systems, workflow structure, and communication best practices. We also match them to your tech stack so there’s no learning curve.

What Is a Sales VA?

Your Pipeline Assistant

Sales VAs are laser-focused on your bottom line. They support your sales engine so that leads don’t just come in—they move forward.

If you have leads sitting in your inbox with no follow-up, or if your calendar feels empty when it should be full, this VA role is critical.

What They Do:

  • Lead sourcing and prospecting

  • Cold outreach via email, LinkedIn, or DMs

  • Booking sales or discovery calls

  • Updating CRMs and tracking leads

  • Short-, medium-, and long-term follow-ups

When You Need One:

  • You’re generating leads but not following up consistently

  • You want someone setting calls so you can focus on closing

  • You need structure in your sales process, but not a full-time rep

Sales VAs don’t just “follow up”—they build systems around your pipeline.

How We Prep Sales VAs at Katuva

Our Sales VAs are trained in our Get-a-VA exploratory call process and supported with SOPs on follow-up strategies. They’re not just assistants—they’re part of your outbound team.

What Is a Marketing VA?

Your Brand Builder

Marketing VAs focus on visibility, brand presence, and audience engagement. They make sure that your business isn’t just running—it’s growing.

Where Admin VAs handle tasks and Sales VAs drive leads, Marketing VAs work on the front end: helping people find you, trust you, and follow you.

What They Do:

  • Social media scheduling and engagement

  • Content writing (blogs, emails, captions)

  • Light graphic design using tools like Canva

  • Basic SEO support (on-page, off-page)

  • Website updates and campaign coordination

  • Reporting on content performance

When You Need One:

  • You have ideas, but not time to execute them

  • Your social feeds or blog haven’t been updated in months

  • You want to generate inbound leads without paid ads

A Marketing VA helps you stay visible and consistent—even when you’re offline.

How We Train Marketing VAs at Katuva

Our Marketing VAs are trained in content strategy, niche campaigns, and SEO basics. They’re equipped to handle Dream 100 outreach, repurpose content, and support your long-term visibility goals.

How These VAs Work Together

Hiring one VA to “do everything” rarely works. Different tasks need different skills. Here’s how they complement each other:

  • Admin VA makes sure meetings are booked, clients are organized, and systems are flowing.

  • Sales VA keeps the pipeline active, manages leads, and drives conversions.

  • Marketing VA builds awareness, grows your following, and attracts new leads.

A Quick Example:

Let’s say you’re a coach or consultant.

  • Your Marketing VA creates and schedules content on LinkedIn.

  • Your Sales VA reaches out to people who engage with that content.

  • Your Admin VA schedules the calls and preps the onboarding paperwork.

That’s a full-stack delegation team—and a clear path to growth.

What Katuva Does Differently

We don’t just hand you a resume. Our process is designed to set you—and your VA—up for long-term success.

Here’s how we do it:

  • Exploratory Call: We uncover the real needs behind the role you think you need.

  • Empower+ Onboarding: A step-by-step system to get your VA integrated quickly and clearly.

  • Ongoing Support: You get check-ins, performance reviews, and optional upgrades as you grow.

  • VA Ignite: All VAs are trained in systems, client communication, and business etiquette before they’re matched.

We’re not a staffing agency. We’re a partner in your growth.

Final Thought

Most entrepreneurs start with a single VA doing a little bit of everything, but if you’re serious about scaling, you need specialists. Admin VAs free up your time by handling essential tasks like scheduling and managing communications, allowing you to focus on bigger picture strategies. Sales VAs actively drive your revenue by managing lead generation, client outreach, and follow-ups to ensure a steady stream of business. Marketing VAs expand your reach by creating compelling content, managing social media, and analyzing trends to boost brand visibility. By bringing in the right VAs for each area—Admin, Sales, and Marketing—you’re able to build a well-rounded, efficient team that moves your business from surviving to thriving, setting the stage for sustainable growth.

marj

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